Refund & Exchange Policy

 

Refund & Exchange Policy

Thank you for shopping with Piece Collection. If you are not entirely satisfied with your purchase, we’re here to help with refunds and exchanges.

Refund Policy

• Refund requests must be made within 30 days of receiving your order.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Refunds will be processed to your original payment method once the item has been returned and inspected.

Exchange Policy

• Exchanges must also be requested within 30 days of receiving your order.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer a refund instead.

How to Request a Refund or Exchange

To initiate a refund or exchange, you can:

1. Email us: Contact us at piececollectionstore@gmail.com, including your order number, the first line of your address and whether you are requesting a refund or exchange.

2. Chat with us: Use our website’s chat service to connect with our team and start the process.

We aim to respond to all refund or exchange requests within 48 hours and will provide detailed instructions for returning your item.

Thank you for your understanding and support. If you have any questions about our refund or exchange policy, don’t hesitate to get in touch.

— Piece Collection Team

ORDER CANCELLATION

If there is an error with your order, you may email 

piececollectionstore@gmail.com 

YOUR ORDER CANNOT BE CANCELLED ONCE IT HAS BEEN SHIPPED